And the MobileMe Complaint Train Rolls On

August 4, 2008 · Print This Article

version of the Apple site. I additionally found out that Apple Support can help fix that for you. Is Apple revolving its back on its customers? And while I don’t use Calendar all that much–I’m kind of a Post-It sort of gal–I can assume how a loss like that would cause panic, anger, and the desire to throw MobileMe out the window, if such a object were possible.

My experience with MobileMe has been far from perfect. site and the mail form is as plain as day. Now, it’s exhibiting serious character flaws. 

“Apple’s secrecy keeps them from properly testing out their apps with tons of customers, the way other companies do who aren’t so worried about secrecy,” states Robert Scoble. However, online reports seem to propose that folks are just getting a standardized mail exactly 48 hours after their inquiry.

So what’s the deal here? However, that e-mail form is nowhere in sight. But there’s a difference amoung next and now. Are they doing their most desireable to fix the problems right now? 

I don’t know the replys to these questions, and while I doubt they’re ignoring their customers, it would be the courteous object to do to at least propose they’re working it. And while that may quite well be factual, I can’t help but

think the problem is even deeper than that. Apple lover that I am, I think they’re in by their heads that time. 

I haven’t had any calendar troubles. And the live chat is “unavailable.” But these issues are only on the U.S. But when I tried to add a domain name to my “Personal Domains,” MobileMe said it was invalid. In fact, I talked about just two weeks ago. Is it merely overwhelmed with inquiries? Now, I did a little digging and it appears even though MobileMe is supposed to recognize sites with hyphens in them, it’s not. Including hyperlinks to help chats and suggesting there’s an newsletter support form when there isn’t one, is just plain deceptive.

Everything syncs just fine now. next, MobileMe was ironing out launch kinks, which can be expected. if the articles don’t help, you can choose the topic that fits the closest and next fill out an newsletter form. Go in the U.K. And that would be all fine and well if Apple Support, you know, worked.

When you go on the MobileMe Support site, you’re prompted to browse through articles they have on various problems.

Over at Scobleizer, complaints abound about how Apple’s MobileMe completely deleted Robert’s calendar.

[Source] Brenda Stokes

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