And the MobileMe Complaint Train Rolls On
August 4, 2008 · Print This Article
My experience with MobileMe has been far from perfect. site and the mail form is as plain as day. Now, it’s exhibiting serious character flaws.
“Apple’s secrecy keeps them from properly testing out their apps with tons of customers, the way other companies do who aren’t so worried about secrecy,” states Robert Scoble. However, online reports seem to propose that folks are just getting a standardized mail exactly 48 hours after their inquiry.
So what’s the deal here? However, that e-mail form is nowhere in sight. But there’s a difference amoung next and now. Are they doing their most desireable to fix the problems right now?
I don’t know the replys to these questions, and while I doubt they’re ignoring their customers, it would be the courteous object to do to at least propose they’re working it. And while that may quite well be factual, I can’t help but
think the problem is even deeper than that. Apple lover that I am, I think they’re in by their heads that time.
I haven’t had any calendar troubles. And the live chat is “unavailable.” But these issues are only on the U.S. But when I tried to add a domain name to my “Personal Domains,” MobileMe said it was invalid. In fact, I talked about just two weeks ago. Is it merely overwhelmed with inquiries? Now, I did a little digging and it appears even though MobileMe is supposed to recognize sites with hyphens in them, it’s not. Including hyperlinks to help chats and suggesting there’s an newsletter support form when there isn’t one, is just plain deceptive.






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